Standards

Customer Service Standards

24/7 Concierge Service

We provide a 24/7 concierge service to assist our guests with any inquiries, reservations, or requests they may have during their stay. Our dedicated team is available around the clock to ensure that our guests have a seamless and enjoyable experience.

Flexible check-in and check-out

We understand that travel plans can be unpredictable, so we offer flexible check-in and check-out options. Guests can request early check-in or late check-out, depending on availability, allowing them to make the most of their stay without the constraints of strict check-in and check-out times.

Guest App

We have a dedicated guest app that serves as a convenient tool for ourguests. Through the app, access important information about the stay, check-in instructions, property details, local recommendations, and contact information for our support team. It aims to enhance the overall guest experience and provides a hassle-free way to stay connected with us during their stay

Multilingual staff

Our staff is multilingual, fluent in English and other languages. This ensures effective communication and assistance for our international guests, making them feel comfortable and understood during their stay.

Security Standards

Safe box

We offer a secure safe box in our properties where guests can store their valuables and important documents.

SmartLock with self-locking feature

Most of our properties are equipped with SmartLock technology that automatically locks the door after a certain period of time, ensuring that the property is secure even if guests forget to lock the door.

Automatic alarm when the guest is not in the apartment

To enhance security, we have an automatic alarm system that detects when the guest is not present in the apartment. This provides an additional layer of protection against unauthorized access or break-ins.

Verified licenced apartment

Our service guarantees a safe and reliable lodging option, meeting all necessary requirements and standards.

Connectivity Standards

Guaranteed Wi-Fi access

We provide a minimum of 56Mbps speed WiFi in our properties to ensure fast and reliable internet connectivity for our guests. Whether they need to work remotely or stream their favorite shows, they can enjoy a seamless online experience.

Hospitality Services

Mini-Guide on specific themes of interest

Semestral guide can be downloaded for various topics of interest in each city. These guides provide detailed information on restaurants, neighborhoods, art, entertainment, and other topics that guests may find interesting and useful during their stay

Essential Welcome Goodies

As part of our hospitality service, we offer a complimentary Welcome Pack in our apartments to make your stay even more delightful. Coffee capsules, tea bags, tasty cookies, salt, sugar, pepper, and refreshing water readily available upon your arrival. Feel right at home from the moment you step through our doors.

Airport transfer service

We offer airport transfer services to make our guests' arrival and departure as convenient as possible. Our reliable and professional drivers will pick up guests from the airport and transport them directly to their accommodation, ensuring a smooth and hassle-free journey. The service is only available for bookings that exceed 1000 euros.

We are family friendly

We understand the importance of creating a comfortable and enjoyable environment for guests of all ages. Our properties are designed withfamilies in mind. We prioritize safety, convenience, andentertainment, providing a home away from home where parents can relaxand children can thrive.

Choose our family-friendly vacation apartments for your next getaway and experience the perfect blend of relaxation and adventure for the whole family

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Free high chair

We provide a complimentary high chair for families with young children, making mealtime more convenient and comfortable.

Cribs available in every apartment

We offer cribs in every apartment to accommodate families with infants or toddlers. This ensures a safe and comfortable sleeping space for the little ones.

We invest in the quality of our properties.

All of our apartments are in compliance with our quality and service standards.

They correspond to the following: